Articles

"Mgeni njoo, mwenyeji apone." Our elders left us wisdom that remains surprisingly relevant in business today. Translated from Kiswahili, the proverb means: "Let the guest come, so that the host may heal or prosper." What did our elders know about a guest that made this truth worthy of b ...

Translated into English, this means: “Listen to him or her carefully, and you will get to know him or her.” How did I come across a proverb that speaks so powerfully to the heart of customer service? It is Customer Service Week, and perhaps this is a good time to pause and ask ourselves a ...

There is a particular kind of excitement that comes with being promoted. Your name is announced. Someone congratulates you. Perhaps there is a new title, a bigger office, a salary adjustment, a new email signature and suddenly people who used to call you by your first name are looking at you a l ...

Every so often, someone looks at the world as it is and decides it is not good enough. That single moment of dissatisfaction, whether it happens in a garage, a lab, or someone's head while stuck in traffic, is where invention, innovation and change all begin. These three words get thrown around so ...

There is something fascinating about the way progress happens. It is rarely a straight line. It is often messy, filled with trial, error, persistence, and moments of insight that quietly change everything. Few people capture this journey better than Thomas Edison, a man whose life continues to shap ...

In many organizations today, there is an unspoken pressure to keep moving. Teams are expected to deliver faster, handle more, and stay constantly engaged. Activity becomes visible. Output becomes measurable. And in that process, productivity often takes centre stage. But over time, a quiet quest ...

There is a word that has quietly done enormous damage in our workplaces. A word so embedded in our professional language that most of us have never stopped to question it. A word that shaped budgets, influenced promotions, guided hiring decisions, and told millions of capable human beings that t ...

Training is not a modern invention. It did not begin with corporate workshops, online courses, or professional certifications. Training is as old as human progress itself, continuously shaped by thinkers, researchers, and practitioners who understood one thing clearly: learning must evolve if peopl ...